Privacy Policy

1. Introduction

SyNC Positive Psychiatry Foundation ("SyNC", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, subscribe to our newsletter, book an appointment, or interact with us through social media and messaging platforms such as WhatsApp, Instagram, and Facebook.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Contact information — such as your name, email address, and phone number, which you provide when you book an appointment, subscribe to our newsletter, or contact us through WhatsApp or other channels.
• Health-related information — information you choose to share with our clinical team in the course of consultations or assessments. This information is treated as strictly confidential and is used only for providing your care.
• Approximate location — we may use your IP address to determine your country so that we can connect you with the appropriate care options for your region.
• Usage data — information about how you use our website, collected through cookies and analytics tools such as Google Analytics (for example, pages visited, time spent on the site, browser type, and device information).

3. How We Use Your Information

• To schedule and manage appointments and provide our services.
• To respond to your enquiries and communicate with you.
• To send you newsletters and updates that you have opted in to receive.
• To improve our website, services, and user experience.
• To comply with applicable legal and regulatory obligations.

We do not sell, rent, or trade your personal information to third parties.

4. Sharing of Information

We may share your information only in the following circumstances:

• Service providers — with trusted third-party providers who help us operate our website and services (such as hosting, analytics, appointment scheduling, and messaging platforms), and only to the extent necessary for them to perform those services.
• Legal requirements — when required to do so by law, court order, or governmental authority.
• With your consent — in any other situation, we will share your information only with your explicit consent.

When you contact us through platforms such as WhatsApp, Instagram, or Facebook, your use of those platforms is also governed by their respective privacy policies.

5. Cookies and Analytics

Our website uses cookies and similar technologies, including Google Analytics, to understand how visitors use the site and to improve our services. You can control or disable cookies through your browser settings; doing so may affect some features of the website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, to provide our services to you, and to comply with our legal obligations. Clinical records are retained in accordance with applicable medical record-keeping regulations.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights & Data Deletion

Depending on applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw your consent to marketing communications at any time.

To exercise any of these rights, including requesting deletion of your data, please contact us at contact@syncpositivepsychiatry.com with the subject line "Data Request". We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children without parental or guardian consent. Where our services are provided to minors, they are provided with the involvement and consent of a parent or legal guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at contact@syncpositivepsychiatry.com, or reach out to us through the contact options available on our website.

See also our Terms of Service.